Royal Mail 2025 Reform: The Direct Mailer’s Advantage

• Second-Class letters are no longer to be delivered on Saturdays.
  Instead, they’ll arrive on alternate weekdays (but still within 3 working days).
  
  
• First-Class stays exactly the same: six-day delivery with a next-day aim.
  
  
• Delivery performance targets are being tightened, with new standards that aim to improve consistency and customer trust.
  
  
• Ofcom will continue to review affordability for everyone, especially vulnerable groups.
  
  

And crucially: This is all to keep the Universal Postal Service alive and functioning in a world where people are sending fewer and fewer letters. In fact, the system was designed for 20 billion letters a year. It's now only handling 6.6 billion (with numbers anticipated to decline further).

This isn’t about cuts. It’s about catching up.

Ofcom’s proposals are rooted in data, and the UK consumers told them loud and clear: They don’t need everything delivered fast. They need it delivered right.
That means: Affordable. Reliable. Sustainable. That’s the future brief, and it’s music to our ears. We feel Direct Mail has always been at its best when it’s deliberate, planned and with the recipients considered. This shift just reaffirms our ZAP~POST mentality.